Trouva Reviews

I have had multiple poor experiences with Trouva in the month since my first order.
These have included unresponsive boutiques taking orders they do not fulfil, boutiques selling out-of-stock products and boutique owners thinking their manual stock update solution is sufficient to cover multiple consecutive days without updating the Trouva platform whilst also providing a good customer experience (Merchant Menswear were the curator).
I am currently experiencing delivery delays and possibly unresponsive support; hence my coming here.
I utilised a 20% single use discount code to no avail as a result of one boutique’s mistake.
My experiences are such that I’d expect future problems when ordering with Trouva.
*edit*
An operations manager contacted me to address my experiences. He stated that upon seeing tracking movement my refunds would be issued to expedite a satisfactory solution. Today another representative takes over and refuses to do as her operation manager colleague stated leading to further frustration.
Daniel (Trouva)
Jun 9, 2021, 16:56 GMT+1
‘If you haven't yet returned, we can happily provide a return label for either drop off or collection, and i'll see the orders refunded as soon as the tracking shows it's on the move.’
Jem (Trouva)
Jun 10, 2021, 17:46 GMT+1
‘Hi Lee - We will just need Boutiques to confirm receipt and condition of the Returned items but should then be able issue the refund tomorrow no problem’

Amazing experience!
Super fast shipping and superior product quality!
I got the Panther base and I love it so much!!

Absolutely fabulous quality.. colour spot on.. ????

Lovely products, helpful and responsive staff and great customer service. A fantastic place to find unusual pieces and to support independent businesses. A real find!

Fast delivery , love how the item came in the box and the receipt in a envelope plus the sweets thanks,we need to keep small business alive because that have these personal touches thank xx

Communication great, products lovely

Ordered a dress late on Thursday afternoon of a Bank Holiday weekend, and it arrived Tuesday morning. Great service! The dress, by Lily and Lionel, was beautifully packaged and came with a lovely personal note from the boutique owners (Sass & Edge in Winchester). Highly recommend Trouva.

Great products. Swift delivery, great customer service. Has become my “go to” place for shopping unique stuff...

Still haven’t received item!

Disappointed as order was taken and then told product not in stock x received a very nice email to apologise

Really safely packed and speedy delivery, 1 item so beautiful and just what I wanted, the other one I hadn't been made aware was plastic so disappointed!

Days after placing an order from 'Gently Elephant' boutique for 4 products, I received 3 different emails over the span of a few days informing me that the products are out of stock and therefore not being sent. This is so frustrating because i'm not being refunded for the costly delivery, and I shouldn't of been able to buy them in the first place if they were out of stock the whole time! It is even more frustrating as they were intended to be christmas gifts and if I order from another boutique they may not even come on time, or the same thing might happen again. Terrible customer service to not keep websites up to stock so so disappointed.